Tracking employee times on remote sites – field service

Field service companies always had a hard time tracking working hours. Main problem they face is that there are many sites their employees go to. Sometimes as a team, sometimes as individual employees. Since our start we focused hard to understand this problem by working with SIS Saar cleaning service company. With more than a hundred of employees and large number of sites they are working on in parallel, keeping track of working hours was a big problem they needed to solve.

Tracking working hours for remote sites helps get significantly better insight into how the company is breathing. However, in the beginning there is always a challenge of implementing a time tracking system. Biggest obstacle is usually systems mobility. Employees are on different locations and no matter where employees are they should be able to clock in or out.

Second obstacle, is keeping the accuracy of the time sheets. Full transparency is needed so that both management and employees benefit. It is important that both sides can keep an eye on the time sheets and easily notice anomalies so any inaccuracies can be corrected.

workigniter mobile application

WorkIgniter avoids both obstacles and makes time tracking easily fit the different workflows. Nice example, is employees using mobile app on their own phone to clock in and out, reporting their working time and location. One of the usual cases in field service companies is that there is a team that is on site and team leader is responsible for tracking hours. With WorkIgniter team leader can clock in or out all of the employees he is responsible for on site. Team leaders have access to web portal with full visibility into working hours of employees they are responsible for. Editing the time sheets is very intuitive and quick and all the edits are recorded and can be reviewed by the management.

Accuracy of time sheets can become questionable, but with WorkIgniter that automatically detects anomalies in the time sheets accuracy and quality of the time sheets is easily kept high. Working with SIS Saar, we enhanced the web portal to make time sheets editing and reviewing a quick and light process.

Time tracking systems simplify the people management and planning but it’s important it doesn’t represent even the smallest overhead in daily operations. That’s why you forget about WorkIgniter few days after it’s implemented and you are delighted at end of the month that all time sheets are ready to be processed effortlessly.

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